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frequently asked question

How do I make a booking?

Easy! Book online here or just get in touch and we will arrange your booking.

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Related Questions

Can I change my booking?

Yes, once you've paid your deposit you can change your departure date or transfer to to any of our other getaways - provided you make this change before full payment is due (no later than 30 days before the departure date).

What's the cancellation policy?

To help preserve our ability to generate a profit, all of which goes to the Glenorchy Community Trust, our cancellation policy is as follows:

A deposit of 20% of the getaway price is required to confirm your booking. The deposit is fully transferable across all getaways and dates and is valid for 12 months.

The final balance for a getaway is due 30 days before the departure date. Cancellations more than 30 days before departure date will receive a full refund, less the 20% deposit.

- Cancellations made within 30 to 14 days of the trip’s departure date will incur a cancellation fee of 10% of the booking total.

- Cancellations made within 14 to 2 days of the trip’s departure date will incur a cancellation fee of 50% of the booking total.

- Cancellations made within 48 hours of the trip’s departure date will receive no refund.

See our full booking terms and conditions here.